- Shipping and Delivery
For deliveries outside Hong Kong, we use Hongkong Post (which
includes a tracking number that enables you to track your order online
and the recipients are also required to sign upon order delivery) as our
delivery company. Please note that we do NOT deliver to P.O. Boxes and hotels.
We generally process and ship the orders within 72 hours after we
receive them. Please be aware that there are certain exceptions to
shipping times due to credit card processing, large order volumes or
item availability. If there is a delay in your order we will explain to
you via email.
Below is the summary of delivery time per order.
| ||Delivery Time|
|Airparcel||Within 3 weeks|
|Speedpost||4 - 7 Business Days|
The above are estimated delivery times only and we are not
responsible for any delay due to Customs and/or duty regulations and
procedures. Delivery time may vary, particularly during Christmas, New
Year, Chinese New Year, Easter and other holiday periods. Although
kskids.com cannot guarantee the delivery time, we will do our best to
process orders as soon as we receive them.
- Customs Regulations - Taxes or duties
When ordering from kskids.com, you are considered as the importer
and must comply with all the laws and regulations of the country in
which you receive the goods. Your orders may be subject to import duties
and/or taxes. Any additional charges for Customs clearance must be
borne by you (the importer). kskids.com has no control over these
charges and does not assume to bear the responsibility for the ordered
goods meeting local Customs laws and/or duties and taxes. Customs
policies vary widely from country to country, and you should contact
your local Customs authority for further information.
If the package is refused due to your refusal to pay Customs tax
and/or duties, and then subsequently returned to kskids.com, you will be
responsible for the return shipping charges and a re-stocking fee of
15% of the total product purchase price. The balance will then be
refunded to your credit card.
Within 7 days of receipt date of the product, you may return any
product (in its original condition, not damaged and opened) purchased,
and the refund will be credited to your account. Please note that we can
process returns and refunds only for items purchased from kskids.com.
It takes 3-4 weeks to process the return and credit your account.
Your credit would be reflected in your following billing cycle. You
will receive an email that notifies you that we have received your
returned item(s) and processed the credit to your account.
We want you to be completely satisfied; we can take your return
within 7 days of the receipt date of the product. Please note shipping
charge cannot be refunded, we can only refund ONLY the actual price of
the item returned. You will be credited to the exact way you paid, and
to the same credit card.
Incorrect Item Sent Return:
We put every effort to make sure your order is exactly correct.
In any event, if a wrong item is shipped to you, we will exchange it for
you. The item must be sent back to us in return for the correct item.
All shipping charges that are due to our mistaken items will be
reimbursed by kskids.com for returns (credits are posted within 7 days
of our receipt). Please contact us within 48 hours if there is any
mistake in your order.
Damaged Item Return:
We will accept a return if any item was damaged during shipping.
Any item(s) returned must be returned with the original invoice and
original box (or packing material). Refunds will be at the discretion of
kskids.com. We reserve the right to reject any refund if any item was
damaged intentionally or if a different item was returned.
Refused or Late Returned Orders:
Any shipments or items that are refused or sent back after the 7 day return date, will be subject up to a 20% re-stocking fee
for price of the items, shipping charge cannot be credited. Also, we
will not credit for damaged or opened merchandise by the customer.
Please make sure whichever return applies to you, please put a
copy of the invoice in the box and a short note explaining what you need
us to do. Please send all returns to our address, as follows.
Paka Toys and Gifts Ltd.
Unit 611, 6th Floor, Tower B, New Mandarin Plaza,
14 Science Museum Road, Tsim Sha Tsui,
Kowloon, Hong Kong.